Accolades

At the core of every project must be a rigorous focus on client satisfaction. This is achieved by building collaborative relationships, focusing on professional management, and delivering the highest level of quality; all of which, when added together, results in a successful project.

This enduring commitment to quality has resulted in the following awards and recognition I have received from my peers and business partners over the past few years.

I started compiling my list of Testimonials during my first year at Gap Inc., as my manager at the time encouraged me to keep all positive feedback from our business partners and provide it during my end of the year review. Due to privacy, all names have been replaced by initials.

Words to Live By

Gap Inc.'s Words to Live By Annual Awards are given each year to just 7 of Gap Inc.'s 165,000 employees who show outstanding achievement in key areas of its business. Awards are given to those who follow and apply the Company's "Words to Live By" mantras - which are 7 key phrases and philosophies that define what's important at Gap Inc., and what the Company believes in. Within my second year of working at Gap Inc., I received nominations and awards in the following categories:

Take the Smart Risk (2002 Award Winner)

• Challenges the status quo and champions a cause.
  
• Generates new ideas, trusts their instincts, and takes calculated risks.
  
• Pushes for a better way, even at the risk of failure.
  
• Uses success and failures as learning opportunities.
  
• Asks "why"?

Do It Better Every Day (2002 Nomination)

• Provides "customer" service that exceeds the expectations of internal and external business partners.
  
• Continually raises the bar in providing outstanding service to internal and external customers and business partners.
  
• Gets feedback from customers and business partners.
  
• Anticipates and addresses others' concerns before they become problems.

Get Caught

Gap Inc.'s Get Caught program is a way for employees to be easily recognized when demonstrating the "Words to Live By" company mantras. When an employee is viewed demonstrating the Words to Live By, they are eligible to be "caught" for their actions. Gap Inc.'s employees from every level, location and division are able to "catch" and "be caught." I was recognized for the following Words to Live By mantra:

Words to Live By Recognized
Do it Better Everyday - Continually raise the bar by providing outstanding service to customers and business partners.

Catcher's Name
T.B.

What Happened?
Duane has been an excellent resource for GapInc.com. In addition to assisting with complex HTML and ASP development issues, he shines with troubleshooting tasks. Most recently, I partnered with Duane to resolve a job search production issue. His focused approach paid off huge in a swift resolution.

Betty Chan Award

Gap Inc.'s Betty Chan Award is presented twice a year in honor of Betty Chan, a Gap Inc. IT employee who unexpectedly passed away in 1994. Betty was known for her exemplary work ethic, leadership and commitment to quality. Any IT employee, up to and including director level is eligible to receive this award. Nominees and winners are people who help others be successful, promotes teamwork, fosters open communicaiton, demonstrates a commitment to quality, and promotes an atmosphere of mutual respect and diversity. Within my first year of working at Gap Inc., I received a nomination for this prestigious award.

Millard Drexler Honor

In December 2001, I received a personal thank-you note for my dedication and commitment to Gap Inc.'s growth from Millard Drexler, the President & Chief Executive Officer of Gap Inc.

go for IT Awards

Go For IT! is a GapInc. employee recognition program designed just for Gap Inc. IT employees. It's an easy way for IT management to provide feedback to employees and reward those who demonstrate outstanding customer service. I have been awarded the following go for IT Awards:

• R.W. congratulated me and gave me a go for IT card for a "Great 2000!" (12/19/00)
• K.R. thanked me and gave me a go for IT card for the "Web Training" project I was on. (03/29/01)
• K.M thanked me and gave me a go for IT card for my "hard work on StoreNet WBT localization". (5/10/01)
• T.C. and K.R. thanked me and gave me a go for IT card for the "CBT" that I worked on. (05/23/01)
• C.P. thanked me and gave me a go for IT card for the "Drive Results w/eHR" project (9/25/01)
  

HOW Magazine Design Award

I received a graphic design award from the prestigious and much respected HOW Magazine for an ad campaign in 1996.

Testimonials

I received the following kudos from co-workers, business partners, managers, and directors that I worked with while at Gap Inc. I was encourgaged by my manager(s) to compile all my positive feedback to be used during end-of-the-year reviews, but where would be the best place to maintain this growing list? Oh, yes, of course, my website! So here it is...

Duane, first off, I want to compliment you on your outstanding job you've done with the edits for the StoreNet WBT!! It only took me 45 minutes to proof, which is amazing compared to what we went through with our vendor last fall... Thanks again for such a great job!

Duane - Excellent work! Let's keep up the momentum as we go forward to localize the WBT.

Great job Duane! Kasey was really thrilled with the WBT.

Duane - I wanted to thank you for all of your hard work on the French StoreNet CBT! I know it was a challenging process but I think we learned a lot about how to improve our processes in the future. The end product turned out very well...

Duane - Great job. Always nice to get such excellent feedback from our IT partners!

I second that! Great work!

Duane - Thanks for the mail. Yes - agree with your ideas and this is in fact where we are headed - however you certainly articulated it very well!!

It's GREAT that you made the changes to the site map so quickly!

Thanks Duane!!! Again, thanks for your work and flexibility with the prototype development.

Duane, great status!

Duane - Thanks for turning this around so quickly.

Duane, I have heard nothing but great things about you! I look forward to working with you...

It has been not only a pleasure, but a real learning experience. Thanks for standing your ground and delivering on time, and working through the kinks.

Excellent job completing the eHR prototype under such a tight timeframe! It was fantastic to come back from vacation and have everything running so smoothly thanks to such a talented and dedicated team...Thanks again for your help!

Thanks again for having a great attitude about incorporating these changes.

Duane and I discussed for some time this afternoon, and we decided there is a BETTER way in making all the page look consistent (e.g. having the same presentation in terms of format). This will make our tasks so much EASIER in customizing all the pages. Thanks to Duane!

Old Navy was especially pleased about the Online Help. D.P. made a special point to tell Rosie how great he thought it was. They belive that it should be the standard for any static Help for future applications!

Duane - Great job!

The Online Help should be the standard for all applications going forward...it's great!

Just want you to know I really appreciate your time and help!

Congratulations Duane! One of your colleagues here at Gap Inc. has nominated you for a Words to Live by Award. You've been singled out as someone who puts "Take the Smart Risk" into action everyday through your diligence and tenacity in working on your idea to improve the GapWeb portal. I'll be announcing the Words to Live By finalists and winners at my update meeting on Wednesday, May 29th. Please plan to join me at one of the meetings (details below). Congratulations and thank you for your outstanding contributions to the company.

Congratulations Duane! Once again, one of your colleagues here at Gap Inc. has nominated you for a Words to Live by Award. This time you've been singled out as someone who has put "Do it Better Every Day" into action. I understand you went above and beyond your assigned responsibility to streamline the Online Help for the field merchandising reporting project. Many thanks for your hard work and dedication. - Chuck

thanks - you're awesome!!

I just took a look at the tool. It looks pretty cool! ... Thanks for the message!

Thank you for the great work that you have done on the Project Central user interface!

Thanks so much Duane. That's perfect.

Excellent trouble-shooting and explanation! Your recommendation was successfully implemented. Many thanks!

Great work.

Thank you Duane for completing this assignment with short notice.

Thanks for the good work with the GapInc.com team. Keep up the good work.

Thanks for your effort.

Your status reports are great Duane! Thanks for sending every week.

Duane, Thanks for fixing this so quickly!

Thanks very much for addressing this so quickly!

Thanks again for your behind-the-scenes contributions to GapInc.com, Duane!

Thanks for all the work that you have put into this and a SUPER Thanks for coming under your estimate. I don't get to hear that too often!

Thanks for figuring out the fix for the file not found issue. This will save us alot of time over the next few days.

Thanks for putting this together on such short notice.

Thanks Duane…Thanks again for all your hard work on this effort.

You are the man.

I received a call yesterday from a manager I know at Chestnut St. Gap. He called to tell me that he loved the (POS) WBT and that whoever worked on it did a FANTASTIC job. He thought it was very helpful and easy to follow. (Duane was the Designer, Information Architect, and Lead Developer)

... Thanks to Duane for being our webmaster and helping to finally get this (CAS department website) updated.

Duane, Thanks for the status. Great Job!... Overall, thanks for the fantastic job!

With your huge help I was at last able to send off those files.
Just in time to be analyzed before our support agreement ends.
THANK YOU so much for the help!

Nicely said.

Thanks for helping me understand the toolsets and environments that we work with.

I really appreciate the hard work and dedication you have given during this phase of the project.

Duane - Thanks for your fixes and detailed questions. Most appreciated.

Duane, Thanks for the detailed status - good stuff!

I just wanted to give you some long overdue praise for the DCM Migration tool that you created to help developers communicate content for migration to the administrator. Speaking from the developer end, this tool has helped me tremendously to identify and categorize content that I need to have migrated. I would assume that the information entered through this tool is also of huge value to Jacqueline, because it makes it a lot easier for her to recognize the different categories of content to be migrated and act accordingly.

Thanks - these look great and appreciate you getting these together with Gap Inc. pecking at your heels!

Duane, You're a SUPERMAN! Thank you so much for completing all this so quickly!

Super Job Duane w/ everthing, great quality.

Thanks again for the amazing work you're doing!

Thank you!!!!!! I looked at the GUI and they look fabulous. I am sure Jon will be thrilled. Thanks again for all of your help!

Thank you Nishant and Duane for making the extra effort to get these deployed.

Thanks - appreciate your help for this production implementation

(Duane and Paul) We really appreciate your guys responsiveness and hard work during this project!

Duane did a very nice job on the pull-down lesson navigator bar!

thanks a million, Duane! I knew that was where it had to go, but couldn't figure out the mutable part!

Thanks for your last-minute help today to get the Job Search template published.

Duane has been great with assisting in researching and resolving issues for Taleo and Gap Inc. Web projects. We appreciate his support and quick turn around on bug fixes. Thanks in helping the team deliver on time.

Thank YOU for all your help and helping to get this out in a professional way :)

Duane, thank you thank you for all your help with documentum today. I appreciate you immediately jumping in and helping us work around technology issues and deliver information to stores and HQ at the time that it was promised.

Ok, thank you for taking the time to look into this. THANK YOU!

Thanks Duane for driving this! I really appreciate it!

Thank you so much for your support.

Thanks so much for your effort over the weekend!

Thank you for working over this weekend on this.

Thanks for your continuous effort in making this timeline!

Thanks for all your work on this release.

Thanks so much for your effort!

Thanks Duane for your support.

This is great, thanks Duane!

Thanks for all your hard work and expertise on this.

Congratulations DUANE NASON! You've just received a round of Applause from your colleague, D.F., for making our Purpose, Values and Behaviors real.
Here's what D. has to say about your standout performance:
Duane helped actualize changes to the Pay & Benefits tab that impacted both full time and part time employees across the company. He assisted during a time when I know he had a lot on his plate. He took time to review and execute the changes, highlighting his dedication to quality work. Whenever there were issues he was quick to help resolve them and connect with the proper folks to make it right. His work not only cleaned up the cluttered Pay & Benefits tab, but it also resulted in giving our HR business partners more power over their content. Thanks Duane!

Everything seems to be working great. Thanks for all your help!!

Thank you for all of your help.

Thanks again Duane, for a quick, concise response.

Thank you! I appreciate your commitment to helping solve this and your dedication to HQ and our fleet of Old Navy stores.  As we use this calendar to communicate all of our Holiday programs and initiatives, you can imagine how important this was for us to resolve.

Thank you Duane for your follow-up.

Great. Thank you!!

Agreed. And thanks for this additional "catch." We appreciate your attention to detail!

Ah perfect. THANK YOU!

Thanks for checking in on your training day.